Service Coordinator - Construction Administration

We are seeking a highly organized and detail-oriented professional to join our team as a Service Coordinator. This role requires strong communication skills, a customer-focused mindset, and proficiency in Microsoft Office software, alongside the ability to manage administrative processes effectively in a fast-paced environment.

Key Responsibilities:

• Maintain accurate and up-to-date records of special vendors, ensuring thorough documentation and backup for all correspondence and service transactions through to completion.
• Process service vendor purchase orders (POs) and ensure invoices are approved in time for end-of-month service billing.
• Follow up with service vendors to collect invoices, enabling timely work order (WO) billing by month-end.
• Uphold the integrity of service contract files, ensuring compliance and proper documentation standards.
• Provide support as a backup to the Contract Coordinator when required.
• Respond promptly to requests for information or undertake additional projects assigned by management.
• Regularly review and update administrative reports, improving operational efficiency and accuracy.
• Interact professionally with customers to deliver exceptional service, ensuring their satisfaction in all aspects of contract administration.
• Adhere strictly to company policies and procedures while preserving confidentiality in all processed information.
• Collaborate with other coordinators to assist with follow-ups and joint tasks as needed.

Qualifications and Skills:

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with experience in PC-based word processing, spreadsheet creation, and database management.
• Practical knowledge of standard office and accounting practices.
• Exceptional communication, interpersonal, and customer service skills for interfacing effectively with customers and construction personnel.
• Strong organizational, detail-oriented, and time management capabilities.
• Fire Protection industry experience is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.